Case Study: U.S. Finance and Insurance Company achieves rapid work-from-home scale and superior voice and video quality with VMware SD-WAN

Ready to Serve the Community Using SD-WAN

A U.S.-based financial and insurance services company with more than 30,000 employees depended on a large team of home-based service representatives to serve customers. Unpredictable home bandwidth and network access—exacerbated when COVID-19 forced widespread remote work—made reliable voice, video, and data access a critical challenge.

Partnering with VMware SD‑WAN (VeloCloud) and QOS Networks, the company used zero-touch provisioning and centralized orchestration to rapidly roll out SD‑WAN Edges—5,000 home sites in 32 days and 8,830 devices in 10 business days during March 2020. The deployment dramatically improved quality scores (video from 5.67 to 9.85; voice to 9.89), reduced support cases, and kept remote employees productive and connected.