Case Study: Hall & Prior achieves near-zero downtime and reliable resident connectivity with VMware SD‑WAN

Hall & Prior - Customer Case Study

Hall & Prior is an Australian aged‑care group operating 25 nursing homes and two home‑care services across Western Australia and New South Wales that needed reliable connectivity to keep residents connected with family and care services. Legacy networks managed through multiple providers caused slow speeds, frequent outages and complex, time‑consuming site rollouts that undermined resident wellbeing and operational efficiency.

Macquarie Telecom deployed VMware SD‑WAN across 22 sites, using dual‑link multipath (NBN/EFM/ethernet) and a single orchestration platform to automate failover, simplify rollouts and speed troubleshooting. The result: near‑zero downtime, faster, more consistent Wi‑Fi for video calls and teleconferencing, improved desktop and voice performance, higher customer satisfaction, and the flexibility to standardise sites and support growth (including a 21% increase in services).

Hall & Prior

Dan Beeston

ICT Manager (Infrastructure)