Case Study: Southwest Automotive Group achieves centralized, more efficient communications with Mitel and VLCM

Southwest Automotive Group unifies 20+ dealerships with VLCM

Southwest Automotive Group, a multi-dealership automotive group in the Southwest, was struggling with a 15-year-old, unsupported Mitel phone system. The decentralized system limited growth, created operational friction across 20+ locations, and provided inadequate visibility into their centralized call center's performance. They partnered with vendor VLCM for a modern solution.

VLCM designed and deployed a VM-based Mitel communications platform hosted across geo-diverse data centers. The solution centralized control, reused existing handsets to lower costs, and integrated with their CRM for faster customer interactions. The results for Southwest Automotive Group included stronger call-center performance with improved visibility, increased operational efficiency, and a more flexible system. VLCM's hands-on rollout ensured user adoption and confidence across all dealerships.