Case Study: a construction company streamlines dispatch and scheduling with Vizzn

Construction Company - Customer Case Study

The customer, a construction company based in Alberta, struggled with an inefficient, manual dispatch process for its large fleet of trucks and heavy equipment. The dispatch manager, Kent, handled everything via notepads and a high volume of phone calls, fielding upwards of 100-200 calls daily to coordinate moves, permits, and personnel. The lack of a centralized system made it difficult to track requests and hold other departments accountable for last-minute orders.

The company implemented Vizzn’s dispatch and scheduling software to automate and centralize its operations. Using Vizzn allowed the dispatch manager to streamline 90% of his previous workload, drastically reducing phone calls and enabling him to schedule work days in advance. The transparency of the Vizzn platform also cut down on after-hours emergency move requests by half, allowing the department to establish and enforce stricter, more efficient deadlines.