Case Study: Harness accelerates deals and improves forecast accuracy with Vivun

Harness - Customer Case Study

Harness, a fast-growing Continuous Delivery-as-a-Service company, struggled to manage a rapidly expanding presales organization with only Salesforce, Jira, and Excel. As the team scaled past 20 pre- and post-sales professionals, Field CTO Nick Durkin needed better reporting, metrics, resource allocation, and a way to ensure presales input was accurately reflected in product and revenue decisions. Harness turned to Vivun Inc and its presales platform for support.

With Vivun Inc, Harness gained product intelligence that consolidated noisy data into actionable insights, helped forecast deals more accurately, and enabled capacity planning at scale. The team also adopted a Chrome extension that made it easy for sales engineers to capture product gaps and technical blockers. As a result, Harness closed mid-market and enterprise deals faster, avoided chasing the wrong features, and tied several hundred thousand dollars in ROI to Vivun Inc.

Harness

Nick Durkin

Field CTO