Case Study: TransLink Improves Disruption Management with Vivo Group

TransLink streamlines disruption management across 4 transport modes with Vivo Group

Vivo Group partnered with Translink, the coordinator of Queensland's public transport network, which faced the challenge of managing service disruptions through highly manual processes. The goal was to explore a proof of concept for a digital Disruption Management System (DMS) to provide real-time visibility, centralize communication, and improve the customer experience across buses, trains, ferries, and trams.

The solution delivered by Vivo Group was a prototype featuring a structured disruption classification system and a multi-channel communication strategy. This approach helped Translink visualize a future-ready digital system, reduce reliance on manual workflows, and improve customer trust through clearer, faster updates, while also providing a roadmap for a full enterprise-wide rollout.

TransLink