Case Study: EM Home improves customer experience and boosts sales with VividWorks 3D visual configurator

EM boosts sales with VividWorks 3D furniture configurator for 500+ employees

EM Home, a furniture retailer, needed to adapt its sales approach to changing consumer shopping habits. The challenge was to create a more helpful and inspiring online presence that allowed customers to design and personalize furniture from home. To address this, EM Home partnered with VividWorks to implement its 3D visual configurator.

VividWorks provided a Visual CPQ tool that enables customers to design furniture in 3D and use an augmented reality app to visualize products in their own rooms. This solution made the online shopping experience more informative and bridged the gap between online browsing and in-store purchasing. As a result, VividWorks helped EM Home significantly ease the in-store sales process, leading to increased customer satisfaction and a measurable boost in sales.

EM