Case Study: Raymond James boosts Now Intelligence ROI with VividCharts

Raymond James drives Now Intelligence ROI in 30-minute demo with VividCharts

Raymond James was facing pressure to drive adoption and demonstrate a return on investment for the additional capabilities within their existing ServiceNow ITSM Pro licenses. They needed to tap into the power of Now Intelligence, including Virtual Agent, Artificial Intelligence, and Machine Learning, without undergoing major process re-engineering.

VividCharts provided a strategic approach through a webinar, teaching key concepts to maximize ROI. The solution focused on answering three key questions to unlock value, starting with small, agile projects that delivered immediate improvements and cost reductions before scaling into larger initiatives. This enabled Raymond James to achieve significant cost savings with zero process re-engineering required.

Raymond James