Case Study: Nestlé achieves live, automated CWM reporting with VividCharts

Nestle eliminates manual reporting for 50+ product owners with VividCharts

Nestlé, a global consumer goods company with approximately 300,000 employees, faced a significant challenge with its Common Workflow Management (CWM) reporting. Their product owners were manually maintaining multiple Excel and PowerPoint decks that were outdated immediately after export, resulting in hundreds of hours lost annually and a lack of a single source of truth across their large ServiceNow footprint.

VividCharts implemented an automated reporting solution that lives directly inside Nestlé's ServiceNow instance. This provided live dashboards tied to records, role-based access, and one-click exports. The results were substantial, saving over 300 hours per year on manual reporting, enabling 50+ product owners with real-time data, and completely eliminating the need to rebuild manual decks each cycle.

Nestle