Case Study: Mrs. G's Services achieves accurate, on-time payroll and a happier workforce with Viventium

What happened when one home health agency adopted new payroll technology

Mrs. G's Services, a privately owned home health agency with about 450 workers across three New York–area offices, was struggling with a payroll system that produced confusing data dumps, frequent errors, and compliance headaches. Routine payroll problems forced staff to spend hours manually correcting reports and reprinting checks, leaving caregivers paid incorrectly or late—so Mrs. G's Services chose Viventium to replace its failing payroll solution.

Viventium implemented an industry-aware payroll and HR platform with open API integration to HHAeXchange, delivering clean, configurable reports and automated calculations for home health pay rules. The result: reporting that takes hours instead of days, quicker error detection and fixes, fewer payroll complaints (Katherine’s phone stopped ringing), and timely, accurate pay that boosted worker satisfaction—leading to greater patient satisfaction, better client service, and more caregiver referrals and applicants.

Mrs. G's Services

Katherine Perez

Manager of Financial Operations