Case Study: Charlotte Animal Referral & Emergency (CARE) improves curbside communications and appointment management with VitusVet texting

Texting Helped this Emergency Clinic Open Communications During COVID

Charlotte Animal Referral & Emergency (CARE) is an emergency and specialty veterinary clinic that grew rapidly to more than 150 employees and 20 DVMs. When COVID-19 forced the clinic into curbside operations, CARE needed a safer, more efficient way to communicate with staff and clients, and turned to VitusVet’s 2-way texting platform to reduce overwhelming inbound phone calls and keep workflows organized.

With VitusVet, CARE used texting for curbside arrival updates, appointment communication, and reminders, while also sending emails for added convenience. The clinic now sends reminder messages 4 days and 2 days before appointments, which saves CSRs hours each day previously spent making confirmation calls, helps fill canceled appointments faster, and keeps a clear message history integrated into Cornerstone.

Charlotte Animal Referral & Emergency (CARE)

Amy Fauber

Charlotte Animal Referral & Emergency (CARE)