Case Study: Roaring Brook Veterinary Hospital saves $1,300 a month with VitusVet Communication Platform

Roaring Brook Veterinary Hospital - Customer Case Study

Roaring Brook Veterinary Hospital used VitusVet’s Communication Platform to streamline communications with clients while maintaining high-quality care in a crowded local market. As one of six veterinary practices in a small area, the hospital needed a better way to manage appointments, refills, and other routine inquiries so its front desk staff could spend more time on in-person customer service.

VitusVet implemented its Smart Reminder system, which lets Roaring Brook Veterinary Hospital send automated reminders by text, email, push notification, or postcard. The change saved the practice over $1,300 per month in postcard expenses, improved client satisfaction, and helped reduce overspending and over-communication by keeping client communications in one place.

Roaring Brook Veterinary Hospital

Tim Burns

Co-Owner, Hospital Administrator