Case Study: Vilonia Animal Clinic improves client communication and appointment engagement with VitusVet

How quickly adapting client communication saved a practice from drowning during COVID-19

VitusVet helped Vilonia Animal Clinic in Conway, Arkansas adapt quickly when COVID-19 forced the practice to close its lobby and switch to curbside service. With limited front-desk staff and overloaded phone lines, the clinic needed a better way to keep clients informed, manage check-ins, and continue communicating safely while maintaining normal medical services.

Using VitusVet’s campaigns, 2-way text and picture messaging, digital reminders, and automated client communications, the clinic was able to send updates, handle back-and-forth conversations in real time, and reduce the burden on phone calls. The results were immediate: clients embraced texting, scheduled wellness visits earlier than before, and by July the clinic had sent and received nearly 7,000 text messages, helping Vilonia Animal Clinic achieve its busiest June on record.

Vilonia Animal Clinic

Melanie Gentry

Vilonia Animal Clinic