Case Study: Crossroads Animal Hospital streamlines payments and improves client checkout with VitusVet Text to Pay

For a bustling practice in an active college town, Crossroads Animal Hospital counts on Text to Pay to help keep their days running smoothly

Crossroads Animal Hospital, a busy six-doctor practice in Oxford, Mississippi, needed a faster, more convenient way to collect payments while handling a growing volume of appointments, boarding, daycare, grooming, and prescription refill requests. Working with VitusVet, they used Text to Pay to help simplify checkout and reduce friction at the front desk.

With VitusVet’s Text to Pay, Crossroads Animal Hospital can send clients their total before pickup, accept American Express, and complete payments privately by phone, which has reduced stress for both clients and staff. The solution also helped smooth out their busiest afternoon hours, improved curbside checkout, and made it easier to handle product and refill payments, with the staff saying they “use it whenever we can.”