Case Study: Crossroads Animal Hospital improves client communication with VitusVet

Crossroads Animal Hospital - Customer Case Study

Crossroads Animal Hospital, an AAHA-accredited veterinary practice, needed a better way to manage appointment scheduling and prescription refill requests without keeping staff tied up on the phone. They chose VitusVet and its Communication Platform to streamline communications and give employees more time to focus on in-person care.

With VitusVet’s Connect feature, Crossroads Animal Hospital can send and receive two-way text and picture messages from its practice landlines, including surgery instructions and patient status updates, while also syncing messages into the practice’s PIMS. The result has been more efficient communication, less time spent transcribing notes and handling calls, and improved client satisfaction with more face-to-face attention in the hospital.

Crossroads Animal Hospital

Kelsey Hanson

Crossroads Animal Hospital