Case Study: Cleveland Heights Animal Hospital streamlines client communication with VitusVet

Cleveland Heights Animal Hospital - Customer Case Study

Cleveland Heights Animal Hospital turned to VitusVet and its VitusVet Connect client engagement platform during the COVID-19 pandemic to help communicate rapidly changing practice protocols to clients. The hospital needed a way to keep patients and staff safe while managing a surge in calls and voicemails, and it also wanted proactive support so its large team could adopt new technology without frustration.

With VitusVet Connect, Cleveland Heights Animal Hospital added 2-way texting, arrival notifications, refill requests, form sharing, photo sharing, and direct communication between clients and staff. The result was smoother communication, reduced call volume, more time for front desk staff, and higher client satisfaction, with the practice noting that pet owners were more responsive by text and that doctors could quickly send updates and test results to multiple clients at once.

Cleveland Heights Animal Hospital

Emily Shiver

CVPM and Practice Manager