Case Study: Charlotte Animal Referral & Emergency streamlines curbside communication with VitusVet

Charlotte Animal Referral & Emergency saves hours of daily call time with VitusVet texting

Charlotte Animal Referral & Emergency (CARE), a large emergency veterinary clinic, faced a significant challenge in maintaining organized and efficient communication when the COVID-19 pandemic forced them to adopt curbside service. Their front desk staff was overwhelmed with inbound calls, creating a need for a safer and more effective communication channel. This led them to the 2-way texting platform from VitusVet.

VitusVet's solution provided immediate relief by streamlining appointment reminders and confirmations via text and email, saving staff hours of phone calls each day. This allowed the clinic to efficiently manage increasing caseloads and fill last-minute cancellations. The implementation resulted in clearer communication with clients, who appreciated the convenience of texting upon arrival instead of waiting on hold. VitusVet's platform became an integral and permanent part of CARE's operations.

Charlotte Animal Referral & Emergency (CARE)