Case Study: BEEVET Animal Hospital improves client communication and loyalty with VitusVet Connect

BEEVET Animal Hospital - Customer Case Study

BEEVET Animal Hospital, a busy veterinary practice in Austin, Texas, was looking for a way to stand out in a competitive market and improve client communication as pet owners increasingly preferred texting over phone calls. The hospital turned to VitusVet and its Connect two-way text and picture messaging platform to help streamline communications and strengthen client loyalty.

VitusVet implemented VitusVet Connect, which converted the practice’s landline into a shared two-way texting system that let multiple staff members communicate with clients from one account while keeping personal information private. The solution also allowed surgery instructions and patient status updates to be sent by text and automatically imported into the practice’s PIMS, improving efficiency, saving staff time, and leaving clients better informed and happier.

BEEVET Animal Hospital

Jenn Gotway

Practice Manager