Case Study: Aspen Veterinary Clinic improves pet care access with VitusVet

Aspen Veterinary Clinic - Customer Case Study

Aspen Veterinary Clinic, a small single-doctor practice outside Reno, Nevada, faced a busy phone line problem and significant cost concerns among clients in their rural community. To improve communication and make pet care more accessible, the clinic turned to VitusVet’s 2-way texting platform and VitusPay monthly payment plans powered by Splitit.

With VitusVet, Aspen added a new client communication channel and eased pressure on staff during the pandemic. VitusPay let the clinic offer 3-, 4-, and 6-month payment plans while still getting paid upfront, eliminating worries about missed payments and collections. The result was more scheduled dental procedures and surgeries, and Amanda said that without the payment plan option, 50–60% of dental plans would not occur.

Aspen Veterinary Clinic

Amanda

Aspen Veterinary Clinic