Case Study: North West Leicestershire District Council achieves a user-friendly customer portal with VITTY

North West Leicestershire District Council launches a new customer portal in 5 weeks with VITTY

North West Leicestershire District Council needed to redesign its online customer portal, which was not user-friendly, difficult to navigate, and non-responsive. The council partnered with VITTY for web design and development services to create a new portal that matched their branding under a short deadline.

VITTY designed and developed a responsive portal with quick-access buttons for popular tasks and personalized information for residents. The project was completed ahead of schedule, allowing VITTY to also integrate the portal with the council's CRM system. This resulted in positive feedback from users and significantly improved response times for service requests as forms were sent directly to the responsible teams.

North West Leicestershire District Council