Case Study: Winnipeg Regional Health Authority improves patient flow and reduces ER overcrowding with VitalHub Oculys

WRHA Oculys Command Centre Going with the flow

Winnipeg Regional Health Authority (WRHA) needed a better way to manage patient flow, bed availability, and overcrowding across its hospitals. Before implementing VitalHub’s Oculys bed management and patient flow software, staff relied on phone calls and fragmented information, making it difficult to quickly see capacity, coordinate across units, and reduce long emergency department waits.

VitalHub’s Oculys created a centralized, real-time command center visible to staff across all Winnipeg hospitals, including managers, nurses, housekeeping, and senior administrators. The solution helped teams identify discharges sooner, clean and prepare rooms faster, and move patients more efficiently, contributing to a sharp drop in ER wait times over the prior six to 18 months and reducing congestion and hallway medicine.

Winnipeg Regional Health Authority

Krista Williams

Chief Health Operations Officer