Case Study: Trinity Village Care Centre Improves Efficiency and Resident Care with VitalHub

Trinity Village Care Centre - Customer Case Study

Trinity Village Care Centre, an LTC environment serving multi-diagnosed residents across several levels of care, needed a more efficient way to manage care in a highly regulated setting. Their paper-based and electronic documentation processes were creating inefficiencies, reducing data accuracy, and making it harder for staff to coordinate across the facility. Trinity Village chose VitalHub to help address these challenges with a mobile health information system.

VitalHub implemented the VH LTC mHealth platform, giving staff a holistic view of residents and care activities across the facility. The solution delivered measurable gains, including time savings of 23 minutes per PSW and 1.5 hours per RPN per 8-hour shift, plus a 30% improvement in dementia and restraint assignment and observation accuracy. Trinity Village also reported better staff satisfaction, improved coordination, and stronger workload planning through VitalHub’s Tomorrow & Beyond Report.

Trinity Village Care Centre

Debby Riepert

Chief Operating Officer