Case Study: Swansea Bay University Health Board improves patient flow and satisfaction with VitalHub

Swansea Bay University Health Board improves patient flow and removes unnecessary waiting times with VitalHub

The Swansea Bay University Health Board faced the challenge of managing over 1,000 daily outpatient appointments while preparing to move into a new hospital building. They needed a future-proofed, joined-up approach to reduce the administrative burden on clinical staff and increase patient satisfaction. To address this, they worked with vendor VitalHub to implement a fully integrated patient flow solution.

VitalHub's solution provided a centralized patient flow dashboard to manage each stage of the outpatient journey. The results included improved and integrated patient journeys, the complete removal of unnecessary waiting times, and the acquisition of real-time data from electronic forms. Clinicians gained direct control over the next steps in a patient's journey, significantly improving efficiencies and the overall patient experience.

Swansea Bay University Health Board