Case Study: Southlake Health scales hospital-to-home transitions with VitalHub’s Strata RM&R

Southlake@home speeds referrals 43% with VitalHub

The customer, Southlake@home, faced challenges in managing hospital-to-home transitions due to manual, fax-based referral processes. These inefficient workflows created delays, limited visibility across care providers, and struggled to handle growing patient volumes. To address this, they implemented VitalHub's Resource Matching & Referral (RM&R) solution, powered by Strata Health.

VitalHub's solution digitized and centralized the referral coordination process, connecting hospital and community care providers through a shared digital network. This implementation resulted in an 181% increase in patient volumes handled, a 43% faster referral turnaround time, and the management of over 8,300 referrals digitally. VitalHub provided the necessary scalability and visibility to improve care continuity without adding operational complexity.

Southlake@home