Case Study: Windsor Regional Hospital speeds patient flow and cuts ER-to-bed wait times with VitalHub

New command centre speeds patient flow at Windsor Regional Hospital

The customer, Windsor Regional Hospital, was facing significant challenges with patient flow, particularly lengthy wait times for patients to be moved from the emergency department to a hospital bed. To address this, they implemented a new command centre using a solution from vendor VitalHub.

VitalHub's solution involved establishing a 24/7 command centre with dedicated staff acting as "air traffic controllers" for patients, tracking their status in real-time. This implementation dramatically reduced the emergency department to bed wait time from 11 hours down to just 2.5 and 3.5 hours at its respective campuses. The results provided living proof of a phenomenal improvement in operational efficiency for the hospital.

Windsor Regional Hospital

Nancy McCullough

Chief Nursing Executive