Case Study: Maidstone and Tunbridge Wells NHS Trust reduces diagnostic delays with VitalHub MCAP

Maidstone and Tunbridge Wells NHS Trust - Customer Case Study

Maidstone and Tunbridge Wells NHS Trust worked with VitalHub to address internal delays affecting patient flow, particularly around inpatient echocardiogram requests. The trust found that poor communication between doctors and the cardio-respiratory team, combined with requests for patients who did not meet NICE criteria, was leading to prolonged waits and unnecessary length of stay.

VitalHub implemented MCAP daily morning reviews to reassess ECG requests for appropriateness, share reports with key clinical leaders, and provide ward teams with NICE guidance and feedback. The initiative reduced average length of stay by 2.35 days for this patient group over six months, increased re-requesting of ECGs as outpatient diagnostics by 10%, and improved consultant engagement and prioritization of appropriate cases.

Maidstone and Tunbridge Wells NHS Trust