Case Study: Kent & Medway achieves real-time operational control and improved patient flow with VitalHub’s SHREWD

Kent & Medway creates a real-time Operational Control Centre across 7 hospital sites with VitalHub

Kent & Medway Integrated Care Board (ICB) faced the challenge of gaining real-time visibility and coordination across its regional health system to improve patient flow and meet new NHS mandates. Their key challenges included limited visibility across multiple care providers and difficulty coordinating responses. To address this, they worked with VitalHub and implemented its SHREWD operational intelligence solution.

VitalHub's solution enabled Kent & Medway to create a centralized Operational Control Centre. This provided a real-time view of system pressures, standardized reporting, and improved collaboration. The results included reduced ambulance handover delays, improved discharge planning, and stronger system-wide coordination. Their model achieved national recognition as an exemplar site.

Kent & Medway