Case Study: East Lancashire Hospitals improves emergency care flow with VitalHub's Strata PathWays Digital ED

East Lancashire Hospitals reduces waiting room volume by 48% with VitalHub

East Lancashire Hospitals NHS Trust faced significant pressure in its emergency departments, including rising patient demand, overcrowded waiting rooms, and difficulty meeting triage time targets. To modernize patient access to emergency care, the Trust partnered with VitalHub and its Strata Health division to implement the Strata PathWays Digital ED solution alongside NHS England’s Streaming and Redirection product.

The solution created a seamless digital front door, allowing patients to book appointments via NHS 111 online or phone or be triaged via a digital tool upon arrival. VitalHub's Strata PathWays platform intelligently routed these digital referrals to the most appropriate care setting and automatically booked appointments. This resulted in a 48% reduction in waiting room volume, a 53% reduction in patient time spent in the ED, and saved 132 hours of clinician time per month, significantly improving both operational performance and the patient experience.

East Lancashire Hospitals