Case Study: Uptown Bakery improves customer experience and POS efficiency with Vital

Uptown Bakery - Customer Case Study

Uptown Bakery, a mother-daughter bakery in Bellevue, Nebraska, needed a more modern point-of-sale system as their business grew. Wendy and Jamie Lee were using an old cash register and wanted a solution that could handle menu integration, food cost and percentage tracking, receipts, and a faster customer experience. They chose Vital POS through TSYS after exploring other options.

Vital implemented a point-of-sale system with a large swiveling screen and print/email receipt options. The upgrade helped Uptown Bakery create a more efficient checkout process and a better customer experience, while also improving support access when questions came up. Since the change, storefront sales have doubled since their first year, and customers have responded positively to the new system’s ease of use and receipt features.

Uptown Bakery

Jamie Lee

Owner