Case Study: Freestone Climbing streamlines payments and speeds front-desk check-ins with Vital

Freestone Climbing - Customer Case Study

Freestone Climbing, based in Missoula, Montana, was founded by Walter Hailes after he couldn’t find a local climbing gym that fit his passion for the sport. As the business grew into a 12,000-square-foot indoor climbing center with memberships, youth programs, yoga, and training courses, it needed a better way to manage payments, memberships, and front-desk check-ins. Its previous integrated payment system created confusing statements and didn’t provide the flexibility the business needed.

Vital provided Freestone Climbing with a more flexible payment processing solution that simplified checkout and sped up customer check-in. The team found the system intuitive and easier to use, helping them move people through the front desk faster and freeing staff to focus on customers instead of admin work. With Vital and Discover Global Network, Freestone Climbing gained a smoother payment experience and a stronger foundation for continued growth.

Freestone Climbing

Walter Hailes

President