Case Study: Trasti achieves a seamless digital claims experience with Visux

Trasti streamlines claims in 20+ months with Visux

trasti, a modern insurer operating in the EU and Switzerland, faced a challenge with its manual, paper-based claims process that lacked transparency and overwhelmed users. To build a fully digital and intuitive solution, trasti partnered with Visux.

Visux implemented a comprehensive digital ecosystem for trasti, centered around an AI-powered claims assistant named Bianka. The solution included digital insurance certificates, a streamlined communication system, and a scalable design system. The result was a seamless, mobile-first process that allows users to submit claims in minutes and receive instant updates, receiving overwhelmingly positive feedback from both customers and the internal team.

Trasti