Case Study: HOMAG achieves global technician scheduling efficiency with Visual Planning

HOMAG reaches ROI in 14 months with Visual Planning

HOMAG Group, a world-leading provider of woodworking production solutions, faced challenges managing its global technician schedules and customer service operations. Their previous system, using Microsoft CRM, Outlook, and Excel, was slow and inflexible, causing poor visibility and communication. They needed a flexible, collaborative scheduling solution to share information transparently worldwide and turned to the vendor Visual Planning for its resource planning system.

The solution implemented by Visual Planning was easily integrated and highly flexible, allowing adaptation without custom development. It replaced paper-intensive processes, leading to global harmonization of service processes and high user acceptance. Over 500 staff now use the system across multiple departments. The measurable results included achieving their target return on investment in just 14 months and enabling staff to complete work faster and more efficiently using the platform's accurate information.

HOMAG