Case Study: HOMAG achieves global technician scheduling and faster, more efficient service with Visual Planning

HOMAG - Customer Case Study

The HOMAG Group, a world-leading provider of woodworking production solutions and part of the Dürr Group, operates in 100 countries with some 6,400 employees. Facing fragmented scheduling across Microsoft CRM, Outlook and Excel — plus an overly complex SAP-PS option — the company lacked a centralized, flexible way to assign technicians, share schedules globally and coordinate work without time-consuming meetings and manual reassignments.

HOMAG selected Visual Planning after a hands-on evaluation for its performance, integration capabilities and template flexibility. The tool was rolled out to over 500 users across service, showroom, R&D and order engineering, enabling ad-hoc scenarios, faster task completion, global harmonization of customer service processes, strong user acceptance and a return on investment in 14 months.

HOMAG

Peter Froelich

Senior Manager Information Technology