Case Study: Alcatel-Lucent achieves flexible global scheduling and improved service quality with Visual Planning

Alcatel-Lucent - Customer Case Study

Alcatel‑Lucent, a global leader in IP and cloud networking and ultra‑broadband access (home of Bell Labs), needed a more adaptable scheduling system for its international operations. Their previous, cheaper solution lacked interface customization and reliable remote connectivity, so it couldn’t meet the needs of distributed teams.

After a convincing demo and implementation support, Alcatel‑Lucent deployed Visual Planning to monitor service activities, managing about 1,000 resources and 14,000 projects with 400 user licenses (150 editors) across teams from Australia to Canada on a Europe‑hosted instance. The tool delivered consistent, high‑quality service worldwide, improved flexibility, and the company is now evaluating it for other uses such as internal training.

Alcatel-Lucent

Stephane Maubian

Senior Project Manager