Case Study: Compassion International improves supporter operations with Visual Logic

Compassion International cuts exception processing time by 50% with Visual Logic

Compassion International, a major nonprofit focused on child development, was hindered by a set of four disconnected internal tools built around Salesforce. This system forced staff to jump between tabs and rely on memory, slowing down support, reducing clarity, and extending training time. Visual Logic was engaged to help redesign these supporter operations.

Visual Logic redesigned the system around a new information architecture that centered on the child and supporter, rather than platform constraints. This solution, validated through usability testing, significantly improved task completion rates and ease of use. The results included reduced exception processing time, a major reduction in training time, fewer hand-offs, and improved supporter interactions.

Compassion International