Case Study: Melric achieves real-time field visibility and faster remote training with Visual Knowledge Share Ltd

Melric - Customer Case Study

Melric, a turnkey merchandising and sales partner serving hardware and home centers across Quebec, faced the challenge of managing a highly mobile, seasonal field workforce while preserving expertise, ensuring quality and proving work to clients. To solve this, Melric adopted Visual Knowledge Share Ltd’s VKS Enterprise work instruction software to replace ad-hoc PowerPoint instructions and reliably connect remote reps to consistent, visual guidance and quality tracking.

Visual Knowledge Share Ltd delivered step-by-step, multimedia guidebooks, real-time progress tracking, photo evidence capture and a built-in “911” alert so Melric’s 30+ field representatives can report issues and send verified completion data to headquarters. The result: complete traceability and visibility, shareable client reports, faster onboarding for a high-turnover seasonal team, and stronger remote team engagement — capabilities Melric now promotes as a competitive differentiator.

Melric

Melanie Letham

Owner