Case Study: Vantus Bank achieves faster help desk turnaround and lower compliance costs with Visual Click Software

Vantus Bank Accelerates Help Desk Turnaround and Cuts Compliance Costs Using DSRAZOR and DSMETER

Vantus Bank, a Sioux City, Iowa-based financial institution, needed a better way to delegate help desk tasks, reduce the burden of Sarbanes-Oxley compliance, and monitor access to network files. The bank’s mixed Novell, Microsoft, and Citrix environment made routine password resets and reporting slow and cumbersome, consuming valuable IT time. Vantus Bank turned to Visual Click Software’s DSRAZOR and DSMETER products to address these challenges.

Visual Click Software implemented DSRAZOR for eDirectory, GroupWise, and Windows, along with DSMETER for NetWare, giving Vantus Bank a single, customizable way to handle user administration, reporting, and file monitoring. The results were substantial: help desk handling time dropped by 60-70% and password-related issues fell from 6-7 minutes to 2 minutes or less, while audit reporting time was cut from days or hours to just 15 minutes. Visual Click Software also helped Vantus Bank improve compliance oversight and reduce the cost of audits.

Vantus Bank

Terry Christensen

IT Administrators