Case Study: United Hospital System achieves better Active Directory and NTFS visibility with Visual Click Software

United Hospital System Achieves Insight into Active Directory/NTFS Management

United Hospital System, a healthcare network serving southeastern Wisconsin and northern Illinois, needed better control after migrating from Novell to Microsoft Windows and Active Directory. The move left the IT team unable to easily audit file shares, trace inherited NTFS permissions, or quickly identify who had access to what. United Hospital System turned to Visual Click Software’s DSRAZOR for Windows and Zero Privilege Helpdesk to regain visibility and streamline administration within budget.

Visual Click Software implemented customizable DSRAZOR applets and Zero Privilege Helpdesk delegation to report on file and folder permissions, locate ownership data in minutes, and let help desk staff handle routine Active Directory tasks without full directory rights. The result was improved security, restored visibility into file access, faster reporting for HIPAA-related requests, and reduced burden on senior IT staff. United Hospital System also reported that tasks once taking hours could now be completed in minutes, with the added benefit of strong support from Visual Click Software.

United Hospital System

Carrie Mackay

Lead System Engineer