Case Study: Reader’s Digest Association achieves faster ID creation and stronger compliance reporting with Visual Click Software’s DSRAZOR

Reader’s Digest Delegates Help Desk Functions Globally, Cuts ID Creation Time by 50%, Strengthens Reporting

Reader’s Digest Association, with offices around the world and a security team supporting nearly 6,000 employees, needed a faster way to handle Help Desk tasks like password resets, account setup, and ID creation. Using Visual Click Software’s DSRAZOR for eDirectory and DSRAZOR for Windows, the company sought to replace slow native tools while improving delegation, compliance reporting, and support across global locations.

Visual Click Software implemented customizable DSRAZOR tools that let Help Desk staff unlock accounts, reset passwords, manage users, and generate compliance reports without relying on central IT. The result was a 50% reduction in ID creation time, broader global delegation, and stronger Sarbanes-Oxley reporting; the company also says about 70% of its needed day-to-day functions have now been replaced through DSRAZOR, with complaints and problems dropping significantly.

Reader’s Digest Association

Steven Santamorena

Manager