Case Study: New South Wales Department of Primary Industries enhances account management and network security with Visual Click Software

New South Wales Department of Primary Industries Relies on DSRAZOR and DSMETER to Enhance Account Management and Audit Network Activity

New South Wales Department of Primary Industries needed a simple way to manage more than 3,500 user accounts across Windows and Novell systems, while helping a largely temporary Help Desk staff work without complex management consoles. The agency also needed better control over account management, password handling, and network activity in a diverse environment spanning over 130 locations.

Visual Click Software provided DSRAZOR for Windows, DSRAZOR for eDirectory, and DSMETER for NetWare to automate user and group provisioning, streamline account renaming, generate unique passwords, and improve auditing and security monitoring. The result was faster support operations, reduced training time, and stronger security visibility; the agency reported it could support 30–40% more users with the same staff, while DSMETER helped identify and quickly resolve performance issues caused by failed logins.

New South Wales Department of Primary Industries

Peter Medbury

Directory Integration Manager