Case Study: Household International achieves easier directory administration with Visual Click Software's DSRAZOR

Household International - Customer Case Study

Household International, a large financial services company with 34 facilities across the US and Canada, needed a more flexible way to manage users, desktops, and directory data across its 22,000-user Novell environment. Its existing Novell tools lacked the reporting and multi-level management capabilities required for a “cookie cutter” approach, so the company turned to Visual Click Software and its DSRAZOR product.

Visual Click Software implemented DSRAZOR to streamline administration, delegation, auditing, and reporting across Household International’s directory-enabled environment. The solution helped the help desk, local support teams, and architecture team perform tasks like password resets, desktop control, reporting, and bulk account changes much faster, reducing support overhead and turning hours of work into a few clicks.

Household International

Dimitri Butvinik

Communication Analyst