Case Study: Chemeketa Community College achieves higher IT productivity and faster help desk delegation with Visual Click Software

Chemeketa Community College Enhances IT Productivity through Smart Delegation of Help Desk Tasks

Chemeketa Community College, a Salem, Oregon-based school with 15,000–20,000 students per year, needed a better way to manage its IT workload during a migration from Novell and eDirectory to Windows and Active Directory. Its 28-person IT team struggled with a difficult interface, rising frustration, and declining productivity, and looked to Visual Click Software’s DSRAZOR for Windows to make help desk and Active Directory administration easier.

Visual Click Software implemented DSRAZOR for Windows to delegate tasks like password resets, group membership checks, logon/logoff reviews, troubleshooting, and custom reporting to Help Desk technicians without giving them excessive access. The result was faster troubleshooting, reduced administrative burden, improved security, higher morale, and better service for students and staff; Chemeketa also noted that Visual Click support often responded within 24 hours.

Chemeketa Community College

J.D. Craig

Research and Design Administrator