Case Study: an electricity and energy supplier achieves nine new tariff models with Visplore

How an electricity supplier expanded its tariff offerings through identifying customer clusters from smart meter data

An electricity and energy supplier sought to leverage its vast smart meter data to optimize and expand its tariff offerings but lacked the tools to efficiently analyze thousands of load profiles to identify customer clusters. Their challenge was to find representative consumption patterns and group similar customers without relying on slow, manual processes or coding. They turned to the visual analytics software from Visplore to tackle this problem.

Using Visplore, the supplier’s experts could interactively explore and correlate the smart meter data, identifying representative customer clusters within hours and without coding. This analysis led to the creation of nine new, tailored tariff models. The solution optimized the supplier's expenditures and increased customer satisfaction by offering plans better attuned to both cost structures and customer needs, while also providing a foundation for the automated assignment of tens of thousands of other customers to these new clusters.