Case Study: Generali boosts contact center efficiency with Visor.ai

Visor.ai intelligent chatbot platform supercharges Generali Contact Center’s efficiency

Generali, a major insurance company, faced the challenge of providing faster, more agile customer service while increasing the efficiency of its contact center team. To meet this goal, they chose to implement an artificial intelligence-powered virtual assistant from the vendor Visor using their Visor.ai intelligent chatbot platform.

The solution from Visor involved implementing a platform that was easily managed by the contact center team to automate common queries and self-care processes. This resulted in the virtual assistant handling 80,000 monthly interactions with brokers and over 30 self-care processes being implemented autonomously by Generali's team, greatly expanding their capacity and providing a reliable 24/7 alternative channel for customers.

Generali

Ana Pinto

Head of Customer Service