Case Study: Millennium bcp achieves 24/7 commercial support with Visor.ai

Millennium BCP chose Visor.ai platform to create Max, its intelligent chatbot

Millennium BCP, the largest privately-owned bank in Portugal, needed to empower its 5,000-person commercial team with faster, more efficient support. Their traditional call center was slow, unavailable outside business hours, and reactive. To increase agility, they turned to vendor Visor to implement an intelligent chatbot solution.

Visor's platform was used to create the chatbot, named Max, which provides immediate answers and 24/7 support. The solution doubled the support team's efficiency and aims to automate 80% of interactions. The impact was significant, with the team now able to support many more people and resolve queries much faster, all while delivering twice the support with the same resources.

Millennium bcp

Carla Lemos

COM Support Director