Case Study: Craft Buddy achieves greater shipment visibility and efficiency with Visiwise

How Craft Buddy ltd gained efficiency due to improvements in overall shipment visibility

Craft Buddy Ltd, a UK-based trade supplier of arts and crafts kits, faced significant operational hurdles due to a lack of real-time shipment visibility. The company struggled to track its container movements across multiple carrier websites, relying on a time-consuming manual process to update an Excel spreadsheet. This inefficiency caused communication delays with customers and complicated decision-making, leading them to seek a solution from Visiwise.

By implementing the Visiwise platform, Craft Buddy gained a single, easy-to-use source for all accurate tracking data. This provided all departments with real-time status and ETA updates, streamlining operations and improving overall shipment visibility. The solution significantly increased efficiency and customer satisfaction, as the automated notification system allowed Craft Buddy to proactively inform its customers of updates, reducing inquiries and building loyalty.

Craft Buddy

Dino Wadhwani

Co-Founder