Case Study: Related Ross boosts tenant engagement with Visitt

Related Ross Sees 3X Tenant Engagement After Unifying Operations with Visitt

Related Ross, a leading South Florida-based mixed-use real estate company, was facing a significant challenge with a fragmented tech stack. Their tenants had to navigate multiple disconnected systems for services like work orders and visitor check-ins, while operations teams dealt with siloed communications and scattered service requests. This disjointed experience was holding back tenant engagement.

To solve this, the company partnered with Visitt to implement its tenant experience platform. The solution centralized all property services into a single, white-label app, streamlining tasks from service requests to amenity bookings. By using Visitt, Related Ross achieved a 3x increase in tenant engagement and a 4.9/5 tenant satisfaction score, with full portfolio adoption occurring within just two months.

Related Ross

Liz O'Nan

Vice President