Case Study: Epic Investment Services achieves real-time portfolio visibility and faster tenant response with Visitt

How Epic Transformed Portfolio Operations in 60 Days with Visitt

Epic Investment Services, a real estate management firm with a 12 million square-foot portfolio, faced challenges with its outdated legacy platform. The lack of a unifying system led to inconsistent service standards, low tenant engagement, and significant operational inefficiencies across its 170+ buildings, creating major visibility gaps for management.

By implementing Visitt's mobile-first platform, Epic achieved a total operational transformation in just 60 days. The solution provided real-time visibility and standardized workflows, leading to a 291% increase in tracked tenant requests and a median response time of 10 minutes. Visitt enabled Epic to unify its operations, dramatically improve tenant satisfaction, and empower its field operators with an intuitive tool.

Epic

Nada Sutic

Vice President, Sustainability, Innovation