Case Study: Kimpton Vero Beach Hotel & Spa boosts guest engagement and direct bookings with Visiting Media's TrueTour

Kimpton boosts website engagement with Visiting Media, driving 20,000 TrueTour visits per quarter

Kimpton Vero Beach Hotel & Spa, a luxury oceanfront resort, faced challenges in showcasing its over 20 diverse room types and unique property layout, which often led to guest confusion. To elevate the guest experience and enhance online visibility, they partnered with vendor Visiting Media to implement their TrueTour™ product.

Visiting Media provided immersive 3D tours and 360-degree views, which were strategically embedded throughout the hotel's website. This solution allowed potential guests to clearly understand room specifications and explore the property virtually. The implementation led to a significant increase in engagement, with the TrueTour™ links receiving an average of 20,000 visitors per quarter, and greatly improved the efficiency of the sales and front desk teams.

Kimpton