Case Study: NHS keeps patients connected with loved ones using Visionable Connect

Keeping patients in touch with their loved ones using Visionable Connect

Epsom and St Helier University Hospitals NHS Trust faced the challenge of keeping patients connected with family and friends after Covid-19 lockdowns stopped ward visits. The Trust initially tried consumer video calling and messaging apps, but these were hard to manage, didn’t win over busy ward staff, and raised information governance concerns. It then looked for a more suitable option and found Visionable Connect from Visionable, a virtual visiting/video calling solution.

Visionable worked with the NHS Trust to set up Visionable Connect on 65 donated tablets, register them on the Trust Wi‑Fi, and create a simple booking process that required no app downloads, accounts, or personal data entry. The solution was quickly adopted, especially during the second wave of Covid-19, and had a clear positive impact: patients became brighter, ate better, and in some cases were ready to go home sooner after calls with loved ones. The NHS Trust expects to keep using Visionable Connect beyond the pandemic to support patients and reduce staff time spent on phone updates.

NHS

Nasreen Sheik-Panchoo

Trust’s Complaints Manager